Address for written correspondence:
Barrio Fly Lines
5 Morningside Drive
Email Address: firstname.lastname@example.org
VAT Registration No: 165 3438 03
Mobile Phone: 07810 868897 - Please note that we cannot take payment by phone.
We take customer satisfaction very seriously. We want you to be pleased with our products and with our service, we want you to tell your friends about us and we want you to come back to shop with us again in the future. In the unlikely event that you should have any concerns or complaints, no matter how small, please do not hesitate to contact us via the contact details at the top of this page.
Placing an order on our website could not be easier
If you already know which product you wish to buy, simply click on the "Shop" link in the main menu to go directly to our shopping page. If you would like to find out more about each product first, please browse the "Barrio Products" pages for full product descriptions and reviews. When you have decided which products you wish to buy, click on the links to the Shop page to place your order. You can alternate between the Shop and the Barrio Products pages at any time without losing your shopping bag contents.
The Shop page is fully secure and very easy to use. Products are grouped into logical categories and each product will ask you to select your choice of line weight from those that are currently in stock. If a product is currently out of stock it will say so and will not allow you to order one. Click on your chosen option to select it and then click on the "Add to Bag" or "Buy Now" button to place it in your Shopping Bag.
The Shopping Bag page will open and you will see a Shopping Bag link on the right hand below our logo to help you return to the Shopping Bag at any time. You can change the quantity and change the option for each item in your Shopping Bag. You can also remove an item, or clear all items from your bag. There is a "Continue Shopping" button which allows you to return to the categories to add more products to your Shopping Bag and there are two "Checkout" buttons, one for payment with bank cards and one for Paypal.
Making your payment by bank card or your Paypal account is very straightforward, our payment system accepts most credit cards including Visa and MasterCard. Please remember to make sure that the email address that you give is correct, as the system will need this to send you your order and payment confirmation and we will need it to send you confirmation that your parcel has been posted and to contact you should we encounter any problem with supplying your order. Please note that we will not use your email address for sending you any advertising or newsletters, nor will we give your email address to any third party.
We take great pride in our friendly and reliable mail order service with free worldwide shipping. We will deliver your fly lines as soon as possible, usually despatching next day via Royal Mail first class mail within the UK, or via airmail to international destinations. In our experience, parcels sent to UK destinations usually arrive 1 or 2 working days after we post them and parcels sent overseas usually arrive within 5 to 21 working days. Please note that overseas customers living outwith the European Union may have to pay additional import duties/taxes on receipt of their parcel in their country.
Laws, rules and contracts
We would all like the internet to be a safe place to buy and sell products and there are now many laws and rules in place to protect both buyers and sellers. We are based in the UK and therefore the UK law is the applicable law. Please note that when buying goods and services on the Internet, the consumer is entering a legally binding contract. We do our very best to ensure that we comply with all laws and regulations related to the sale of products via our website, should you feel that we have ommitted anything or made a mistake, please do not hesitate to contact us via the contact details at the top of this page and we will do our best to correct this as soon as possible.
For tips about shopping online safely you can view the Trading Standards Institution guide to - Tips For Shopping Online.
For more information about your rights you can view the Trading Standards Institute guide to - Your Rights When Buying At A Distance.
For more information about your rights you can view the Trading Institute guide to - The Sale Of Goods Act.
Once you have made your payment, the system will send you an email notification confirming that you have placed your order and will send us your order details. We will check your order to make sure that everything is in hand and then go ahead and produce an invoice, which is the point of contract between us, we will then package up your parcel ready to be posted. In the unlikely event that we should encounter any problem with the supply of your order, we will not produce an invoice, we will issue a full refund and we will contact you via email to explain what the problem has been.
Changing your mind, Returns and Cancellation
We understand that there are times when you might change your mind about a product that you have ordered. The Distance Selling Regulations state that your right to cancel an order starts the moment you place your order and doesn't end until seven working days from the day after you receive your goods. We believe this is a good rule and should you change your mind, please contact us within the seven day time frame via the email address in the contact details at the top of this page to inform us that you wish to return the product. Following your email, please post the product to the address in the contact details at the top of this page and we will issue a full refund as soon as your parcel reaches us. Please note that for a refund to be issued, the returned item must reach us within 30 days of the date that you notified us via email that you wished to return the item.
Please note that if you have changed your mind about your purchase, you will be responsible for the postage costs of returning the product. The returned product must be in pristine condition and in the original packaging, we understand that a fly line box may get creased in a postal jiffy bag, but the fly line must not have been removed from the spool, it must lie neatly on the spool and the original retention tags must be in place.
What information do we collect/receive and how do we use it?
We do not collect or receive any personal information directly via our website at www.flylineshop.com. When you check out and make your payment via our secure shopping cart system, the shopping cart is hosted by and processed by PayPal, we do not receive your payment details at any stage. Once your order and payment is complete, Paypal sends us an order confirmation detailing the products that you have ordered, your name, your delivery address and your email address. This allows us to process and fulfill your order and to notify you when your parcel has been posted.
We will not ask you to join or register on our website for any marketing purposes.
We will not contact you with newsletters, offers, or any details of new products or services.
We will not give, sell, trade or rent your personal information to any third parties.
We will only contact you regarding your order, we will not contact you for any other reason unless you have specifically asked us to do so.
Cookies are very small text files that are stored on your computer when you visit most websites. Website pages do not have a memory, without cookies a user going from page to page will be treated by the website as a completely new visitor.
We do our very best to ensure that all our policies will be easy to understand, fair and acceptable to you.
Please do not hesitate to contact us via the contact details at the top of this page about any concerns that you might have. Your feedback would be very much appreciated.